If you feel that your purchase from www.sannasvedestedt.com didn’t work out, you have 30 days to change your mind. Please note that you are welcome to try on our products to ensure they fit and meet your expectations. However, to be eligible for a return, items must be in their original condition, without any signs of use. This means they should not be worn, washed, altered, or show any wear and tear. The original packaging must also be intact.
If, for any reason, you are not happy with your order, you may request a refund under the following conditions:
Eligibility for refund
- The item must be returned within 30 days of the original purchase date.
- The item must be in its original condition, unused, and without any signs of wear or damage.
- The original packaging must be intact.
Process for requesting a refund
- Please get in touch at sanna@svede.se at to initiate the return process.
- In the email, please provide a photo of your purchase and a brief explanation of the reason
- for the return.
Return shipping
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Refund processing
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to appear on your statement.
Non-refundable items
- Custom-made or personalized items are not eligible for refunds.
Damaged or defective Items
- If you receive a damaged or defective item, please get in touch at sanna@svede.se and we will arrange for a replacement or a full refund.
External products
- Items listed on our website but sold by other vendors are subject to the respective vendor’s return and refund policies. For such items, please refer to the vendor’s website or contact their customer service directly for assistance.
Thank you for shopping with www.sannasvedestedt.com. We appreciate your business and strive to provide you with the best possible service.
Thank you for your support!
